Six Scary Site Search Statistics

and how to make sure your customers don’t run away screaming When eCommerce site search is working well, it is a dream for your customers:  they can find what they’re looking for, the first time.  No need to endlessly click through your site’s categories and attributes.  Unfortunately, eCommerce search is too often scaring customers away.  […]

Google joining IBM, Apple and EasyAsk? Pigs fly! News at 11…

  (Message from the CEO of EasyAsk, Craig Bassin) Looks like this is the beginning of the end for keyword search.  You’ve probably seen a number of articles discussing Google’s shift to ‘semantic search’.  Anyone understand what that REALLY means?  First, the definition of ‘semantic search’ is an understanding of the ‘intent’, or meaning, of […]