Is your search scaring off your customers?

No Results, too many results, inconsistency and lack of communication… while there are many reasons for a customer to give up on your eCommerce site’s search the underlying problem is they couldn’t find the products they were searching for. Share List

Optimizing your eCommerce site for the Holiday Season 2: Reducing “No Results”

Our last blog provided useful tips for using your site’s Search Analytics to improve your bottom line during the Holiday Season. Creating an optimized shopping experience for your customers will be a gift to your business accounts as well as your customers. This blog post is the second in the series of posts that will […]

Optimizing your eCommerce site for the Holiday Season

1: Interpreting Search Analytics We know your mind is still on camping trips and barbeques, but now is the time to act in order to maximize revenue this Holiday Season. Creating an optimized shopping experience for your customers will be a gift to your business accounts as well as your customers. This blog post is […]

Chatbots: Online Domination?

Chatbots are big business right now. They are appearing on sites and apps across the world, from ordering take out to organizing your life. There’s even a Chatbot Annual Conference. What is a Chatbot? Users interact with a Chatbot via a chat or messaging interface, imitating a conversation. After a series of questions and responses, […]

How do you compete with Amazon in the mobile world… and win?

There is no denying Amazon’s domination in the eCommerce industry. Selling nearly anything you could imagine, Amazon’s sales account for 43% of all online sales. Amazon’s Prime Day official sale results marked the biggest-selling event in its history. Being the force of nature that is Amazon has its advantages, but there are ways in which […]

How to Handle “No Results” Page

The Dreaded Message? “We’re sorry, your search returned no results” It’s the page many Search and Merchandizing teams hope will never appear to their customers. And of course, good search should avoid the “No Results” page showing unnecessarily – for example, if a spelling mistake has been made. However, customers may be searching for products […]