Since “find” is the first stage in the purchase process, understanding how customers find products on your e-commerce site and adjusting the site to match their needs is the most essential element to improving the purchase process. This will increase your customer conversation rate, generate larger order sizes, drive more revenue and increase customer satisfaction.
To improve your “product findability” you must put yourself in your customers’ shoes and understand how they behave on your site. You can then take this knowledge to tune your site to work effectively with this customer behavior and improvove your conversion rate.
This white paper will explore five common customer behavior patterns that e-commerce sites often ignore or do not handle effectively. And it will show you ways to improve your site to handle these cases and convert move customers in the process.