Progress / EasyAsk / Support / Technical Support

Tech Support Direct

TechSupport Direct is the web interface into your regional Technical Support case tracking system. Via this service, you can log, monitor, update, and close cases over the web.

To Log a Support Case using TechSupport Direct please select a region:

If you do not have a TechSupport Direct account and would like to register, please click here to request a login and password. Please note, this service is only available to direct customers of PSC and requires a login to access.

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Progress Software Corporation supplies business application platform, soa infrastructure and data infrastructure software that simplifies and accelerates the development, deployment, integration and management of business applications and Service-Oriented Architecture (SOA). Our superior business application platforms include Progress OpenEdge for high performance SOA integration and software as a service (SaaS), and Progress Apama for complex event processing. Our innovative event-driven SOA infrastructure solutions include Progress Sonic Enterprise Service Bus (ESB), Progress DataXtend semantic data integration, Progress Actional SOA management and SOA governance, and DataDirect data connectivity for mainframe SOA and web services. Our data infrastructure products include DataDirect Connect for database driver and data provider connections to relational databases and XML data integration, EasyAsk for enterprise search and e-commerce, and ObjectStore object data management.

Progress EasyAsk delivers powerful, easy-to-use software for information discovery and analysis. Used widely by industry leaders, EasyAsk leverages its natural language query technology in two distinct offerings: EasyAsk for Operational BI and EasyAsk for eCommerce. EasyAsk for Operational BI software delivers BI to the masses. It can be used by virtually any authorized user within or beyond the enterprise to easily access and analyze business intelligence information on demand. EasyAsk for eCommerce is the retail industry's most intuitive Website search, navigation and merchandising software. It helps merchandisers to deliver immediate ROI through increased conversion rates, sales revenue and customer satisfaction.