Testimonials

“Within weeks we saw a 28% drop in failed searches and a 10% increase in conversion rates. And, because customers could easily locate the items they were looking for, call center activity dropped significantly. Between the increase in sales and the decrease in costs, the payback from EasyAsk is about $4 million annually.”– Bill Bass, Sr. VP, E-Commerce

Software as a Service (SaaS)

EasyAsk offers a comprehensive, reliable Software as a Service (SaaS) delivery and licensing model for both EasyAsk eCommerce Edition and EasyAsk Business Edition. The EasyAsk SaaS offering delivers your solution on a cloud-based architecture featured by:

  • Load balancing that spreads search requests over the EasyAsk cloud to ensure high performance and fat response rates.
  • Server and service redundancy that ensures the search application will continue to run in the event of hardware or software failures.
  • A secure, high performance tier 1 network for fast, reliable internet connectivity.
  • Secured, locked down systems and software that only allow customer access to the search application tools.

As part of the EasyAsk SaaS services, EasyAsk provides:

  • Constant monitoring (24×7) of the systems and software with continual diagnostics and performance analysis for rapid response to problems or incidents.
  • Continuous logging and report/analytics generation for up to the minute search statistics and reports.
  • Regular backups of the search application and product catalog data for rapid disaster recovery.
  • Nightly data feed updates and search application re-generation with the latest products and product catalog information.