TrueValue Hardware
As a retailer, when you have shoppers in your brick‐and‐mortar store, it’s imperative that the best customer service is available to them. After all, the “hot” customers are on site and could at any moment reach out for a product and buy it. The same level of service should be available in your online store. However, many need extra information before making that purchase. And if their questions aren’t answered, you stand to lose a sale and potentially a long‐term customer.
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