EasyAsk

EasyAsk provides Selexyz customers with an elegant way to find the books they seek, as well as assistance when they’re not sure what they might want. Customers can query in their own language (“Find me a book on sailing”) and continue to search on iterative results, narrowing down search results until they find the book that matches their needs.

• Case Study

“The fact that dozens of brand-name online retailers have deployed EasyAsk was a huge selling point.”
- Mike Fabrico, Vice President, Information Technology, Broder Bros.

“EasyAsk’s emphasis on improving customers’ shopping experiences reinforced our own philosophy of providing superior customer service in every selling channel.”
- Karen Reed, Senior Vice President of Marketing, Coldwater Creek

• Case Study

DollarDays International is the premiere online wholesale distributor and closeout company that helps small businesses and entrepreneurs to compete against larger enterprises who buy bulk below wholesale merchandise products, offering over 150,000 high quality goods at below wholesale and bulk prices.

The company uses EasyAsk eCommerce Edition to increase customer conversion and reduce lost visitors using EasyAsk eCommerce Edition.

“We’re a one-stop shop for small businesses who buy from us, and we have to get our customers quickly to what they want.  The natural language search allows our customers to find the exact product in a single click, increasing our customer conversion rates.”

- Marc Joseph, CEO, DollarDays Internation

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• Internet Retailer article

Gap Inc. is one of the world’s largest specialty retailers, with more than 3,100 stores and fiscal 2008 revenues of $14.5 billion. We operate five of the most recognized apparel brands in the world Gap, Banana Republic, Old Navy, Piperlime and Athleta.

Harbor Freight Tools is the largest tool and equipment catalog retailer, with over ten million satisfied customers taking advantage of our low prices and satisfaction guarantee.  Harbor Freight Tools carries over 5,000 items daily for one of the largest selections of brand-name tools, plus many items you just can’t find elsewhere.

InkjetSuperstore.com is an innovative leader in the printer market, selling toner and ink cartridges for virtually every make and model of printer, copier, and fax machine, with over 6,000 items.  EasyAsk eCommerce Edition has given their site immensely better search, allowing customers to instantly find the right printer cartridges amid the complex set of printers, brands and model numbers.

“Nothing is more important than being able to direct buyers to the right cartridge and accessories.  EasyAsk gave us search capabilities that deliver rich, accurate results to both increase conversion rates and reduce the burden on our call center.”

- Ilan Douek, President, InkJetSuperstore.com

• Press Release

J. Jill has seen a marked increase in the number of e-commerce transactions performed at its Web site, www.jjill.com. Although the Web site was doing brisk business, the company realized that precise search would help increase revenues while improving site performance.

“With the EasyAsk product, we will be able to provide the “in-person” buying experience our customers relish when speaking with our knowledgeable sales representatives, making the online shopping process as straightforward and personalized as possible.”
- Carlos Ingram, Vice President of Business Systems, Kaman Industrial Technologies

“In much the same way that a good salesperson would ask questions to refine a customer’s search, EasyAsk allows customers to drill down on the attributes important to them to find the items that match their interests. The beauty of EasyAsk is that shoppers can decide for themselves which attributes are most important.”
- Dennis Swanson, President and Owner, LAMPS PLUS

“EasyAsk’s technology helps us provide the kind of great customer service we want to be known for.”
- Bill Bass, Senior Vice President of E-Commerce, Lands’ End

• Case Study

“At Lawson, we think it’s critical to provide our global business customers with the ability to customize their individual searches to find exactly what they are looking for each and every time they visit our site.”
- Jeff Spencer Corporate E-Business Manager, Lawson Products

• Case Study

Celebrating its 56th anniversary as a family-run business, Rockler Woodworking and Hardware is the nation’s premier supplier of specialty hardware, tools, lumber and other high quality woodworking products. Rockler has 29 retail locations plus 60 independent reseller locations nationwide, as well as extensive catalog and internet operations.

Based in the Minneapolis-St. Paul area, Schuler Shoes is the oldest family-owned shoe store west of the Mississippi. Founded in 1889, the company boasts both retail stores and a very growing a profitable online commerce presence.

In the first four months of using EasyAsk, there was a 60 percent increase in the number of products purchases and a 34 percent increase in the number of transactions on the website. This translated into a 28 percent increase in online revenue.

“With EasyAsk we were able to assign a variety of attributes to any item, making it easier for shoppers to find what they wanted more quickly. Also, EasyAsk enabled clearance search results to be sorted by profitability, providing a greater chance of moving more profitable items first.”
- Mike Schuler, Director of E-Commerce

• Press Release
• Case Study

“With the ‘killer’ application in e-commerce being search functionality, SmartBargains has reached out to EasyAsk to provide its customers easy and quick access to its thousands of bargains.”
- Carl Rosendorf, CEO, SmartBargains

Travers Tool is the preferred supplier to metalworking and industrial markets worldwide. Travers accomplishes this by offering a comprehensive selection of products, while supporting our customers with industry leading service, technical support and timely delivery options.

In just a soft launch of the new site with EasyAsk, Travers Tool saw impressive results: a 12 percent increase in average order size and a 6 percent increase in orders per day.

“Easy Ask lets customers search our site the way they want and not waste time learning how to search. We can use all the data attributes we’ve collected about our products and provide very precise, guided navigation.”
- Bruce Zolot, President, Travers Tool

• Case Study

“TruServ is committed to providing the highest level of service to our members and their customers. Our order-processing intranet is a key point of contact with our members and, as such, an important component of our service commitment.”
- Eric Lane, Director of E-Business, TruServ Corporation

• Case Study